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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All KARCHER products

High-pressure apparatuses, vacuum cleaners and scrubbers, utility equipment, snow plows, car washing and tank cleaning systems, water purifiers and parts, steam cleaners and steam vacuum cleaners, water dispensers
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  • Tank cleaning systems KARCHER
    Tank cleaning systems
    HKF, HKS, etc.
  • Water dispensers KARCHER
    Water dispensers
    WPD 100, 200, 600, etc.
  • Part Cleaners KARCHER
    Part Cleaners
    PC 100, etc.
  • Ice cleaning systems KARCHER
    Ice cleaning systems
    IP 220, 120, IB 15, 7, etc.
  • Steam vacuum cleaners KARCHER
    Steam vacuum cleaners
    SGV 8, 6, etc.
  • Steam cleaners KARCHER
    Steam cleaners
    DE 4002, SG 4, etc.
  • Water purification systems KARCHER
    Water purification systems
    WRH, HDR, etc.
  • Self-service car washes KARCHER
    Self-service car washes
    SB Wash, Cab, Skid, etc.
  • Portal car washes KARCHER
    Portal car washes
    CB 3, 5, TB, RBS 6000, etc.
  • Snowplows KARCHER
    Snowplows
    STH 10, 8, etc.
  • Blowers KARCHER
    Blowers
    LB 850, etc.
  • High pressure devices KARCHER
    High pressure devices
    HD, HDS, HDC, HWE, etc.
  • Vacuum cleaners KARCHER
    Vacuum cleaners
    NT, BV, T, CV, IV, IVR, etc.
  • Washing machines KARCHER
    Washing machines
    B, BR, BD, etc.
  • Chain saws KARCHER
    Chain saws
    CS 330, etc.
  • Garbage collection machines KARCHER
    Garbage collection machines
    IC 15 et al.
  • Utility equipment KARCHER
    Utility equipment
    MC 130, 50, MIC 26, 34, etc.
  • Suction machines KARCHER
    Suction machines
    KM 85, 80, 75, 70, 35, etc.
  • Harvesting machines KARCHER
    Harvesting machines
    BDP, BDS, BRS, BD, etc.
  • Polishing machines KARCHER
    Polishing machines
    BDP 50, etc.
  • Escalator cleaning systems KARCHER
    Escalator cleaning systems
    BR 45, 47, etc.
  • Carpet cleaning machines KARCHER
    Carpet cleaning machines
    BRC 50, 30, 45, etc.
  • Carpet Dryers KARCHER
    Carpet Dryers
    AB 20 et al.
  • Sweeping machines KARCHER
    Sweeping machines
    KM, KMR, etc.

NEW TECHNOLOGIES GROUP

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